Sat Oct 22 15:35:20 GMT 2011 supportSome tips help you to build effective support - http://www.goodproductmanager.com[..]7/03/29/streamline-your-product-support/ Tips for arranging support tasks for agile tasks, look like a separate supporting team is still required - http://www.elilopian.com[..]7/12/12/handling-support-in-agile-teams/ Downtime handling - http://www.kalzumeus.com[..]time-today-heres-what-im-doing-about-it/ DevOps movement - http://www.enterprisecioforum.com[..]lad-dressing-sometimes-you-need-shake-it (google search) (amazon search) second |